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We have the right to deny any services to those who do not wish to agree with the following terms:

It is highly important that you read, agree and understand our policies and vital information that we will share below.
We appreciate your trust in us!


- Please refrain from calling, leaving voicemails, or sending DMs on our social media channels for rescheduling.

- To reschedule, kindly send an email to at least 48 hours before your appointment time.

- You can reschedule up to 3 times as long as you give a 48-hour notice. 

- It is your responsibility to remember your appointment date and time. Failure to reschedule within 48 hours will result in forfeiting your deposit. Additionally, a $75 fee

 will be charged to the card on file. If the card declines, rebooking will only be possible once the fee is settled in full.

- After the third reschedule, your deposit will be lost.

No call/ No show:

 - Failure to call or show up for your appointment will result in loss of your deposit.

A $75 no call/no show fee will be charged to the card on file. If the card declines you will not be able to rebook with us until that fee is paid in full.


Rebooking will require new deposit.


- A late fee will apply if you are more than 10 minutes late for your scheduled appointment.

 Notifying us ahead of time does not waive the late fee.


- If you are more than 15 minutes late, your appointment will be automatically canceled. You will be charged a $75 last-minute cancellation fee to the card on file.

Please note that deposits are non-refundable. 

- If your card declines, a different form of payment will be required in order to be able to book again. 



- Deposits are non-refundable, will not be applied towards any fees.

- You may cancel with a 48hr notice and a deposit credit will be held for 60 days.

- Failure to cancel your appointment within 48 hours will result in a $75 Fee .

Other important information:


-Please confirm your appointments. If not, it will be cancelled.

-Please read & fill out the forms BEFORE your appointment.

If the forms are not letting you complete the signature, please scroll to the top and make sure all the questions are answered.


- Deposits are non-refundable.

- Des'nu Esthetics is not responsible for damaged, stolen or lost items.


Silent your cell phones.


- Please ensure your cell phone is on silent mode upon entering the spa. To maintain a tranquil environment, kindly refrain from answering calls during your visit.


- Keep your voice low so other clients are not disturbed.  

- No extra guests.

- If you plan to bring an additional guest interested in receiving a service,

please notify us in advance.

 Our services are by appointment only, and we will do our best to accommodate.

- For safety reasons, we regret that children are not permitted in the spa. If you arrive with a child, we will be unable to proceed with the service, and your deposit will be forfeited.

Returns & Exchanges

All sales are final. We do not offer refunds.

 Products with broken or tampered seals will not be exchanged.

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