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FREQUENTLY ASKED QUESTIONS

Do I need a consultation?

Consultations are perfect for individuals new to our services or uncertain about their skin's requirements. During a consultation, we thoroughly examine your skin, discuss its condition, and assist you in selecting a treatment tailored to your skin type and needs. We advise all clients to undergo a consultation before deciding on a treatment.

How can I cancel/reschedule my appointment?

We strongly recommend reviewing our policy for cancellations and rescheduling. Click here to access it. To reach us, please send an email to contact@desnuesthetics.com and allow 48 hours for a response. If you do not receive a response, kindly give us a call at (407) 912-7445 with at least 24 hours' notice before any cancellation or rescheduling. Fees will be incurred for no-call/no-shows or cancellations with less than 24 hours' notice, resulting in forfeiture of your deposit.

How do I purchase ENVIRON skincare?

Before purchasing products at the spa, it's essential to undergo a consultation or skin analysis conducted by one of our estheticians. We provide both product starter consultations and virtual consultations. To arrange product pickup, please contact us at (407) 912-7445 during our business hours. Please note that ENVIRON skincare is prescribed and cannot be sold online. Additionally, each product has a strict shelf life and is light-sensitive, so we strongly advise against purchasing online.

How often should I get a facial?

Generally, a monthly facial will be enough unless you're treating a specific skin need or condition like: acne, sensitivity, severe hyperpigmentation and so on.

What is the pre and post facial care?

PRE CARE: double check your appointment date/time, avoid exfoliating for 48 hours, avoid using retinol, BHA, AHA, for 48 hours, no makeup, no picking, arrive 10 min early. 

POST CARE: no touching/picking skin, keep products on overnight, no makeup 24hours, no exfoliating 48 hours, no use of BHA, AHA, 48hours, change pillowcase, limit sun exposure for the following 72 hours, apply & re-apply your sun protectant. 

Returns & Exchanges

No returns. For exchanges, please call ( 407 - 912 - 7445 )

Can I get a facial if I'm pregnant?

Absolutely! We highly advice you talk to your provider before getting a facial.  But we do have pregnancy safe facials and skincare. 

Can men get facials?

YES! Skincare has NO gender! All the men are welcome to the spa. 

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