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Do I need a consultation?

Consultations are perfect for individuals new to our services or uncertain about their skin's requirements. During a consultation, we thoroughly examine your skin, discuss its condition, and assist you in selecting a treatment tailored to your skin type and needs. We advise all clients to undergo a consultation before deciding on a treatment.

How can I cancel/reschedule my appointment?

We strongly recommend reviewing our policy for cancellations and rescheduling. Click here to access it. To reach us, please send an email to and allow 48 hours for a response. If you do not receive a response, kindly give us a call at (407) 912-7445 with at least 24 hours' notice before any cancellation or rescheduling. Fees will be incurred for no-call/no-shows or cancellations with less than 24 hours' notice, resulting in forfeiture of your deposit.

How do I purchase ENVIRON skincare?

Before purchasing products at the spa, it's essential to undergo a consultation or skin analysis conducted by one of our estheticians. We provide both product starter consultations and virtual consultations. To arrange product pickup, please contact us at (407) 912-7445 during our business hours. Please note that ENVIRON skincare is prescribed and cannot be sold online. Additionally, each product has a strict shelf life and is light-sensitive, so we strongly advise against purchasing online.

How often should I get a facial?

Generally, a monthly facial will be enough unless you're treating a specific skin need or condition like: acne, sensitivity, severe hyperpigmentation and so on.

What is the pre and post facial care?

PRE CARE: double check your appointment date/time, avoid exfoliating for 48 hours, avoid using retinol, BHA, AHA, for 48 hours, no makeup, no picking, arrive 10 min early. 

POST CARE: no touching/picking skin, keep products on overnight, no makeup 24hours, no exfoliating 48 hours, no use of BHA, AHA, 48hours, change pillowcase, limit sun exposure for the following 72 hours, apply & re-apply your sun protectant. 

Returns & Exchanges

No returns. For exchanges, please call ( 407 - 912 - 7445 )

Can I get a facial if I'm pregnant?

Absolutely! We highly advice you talk to your provider before getting a facial.  But we do have pregnancy safe facials and skincare. 

Can men get facials?

YES! Skincare has NO gender! All the men are welcome to the spa. 

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